Privacy Policy

Data protection

Soul Sanctuaries Ltd. is committed to keeping your data safe and secure and handling it appropriately within the guidelines of the global data protection regulations. This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives assurances on things that we will not do.

When you place an order or book a wellness sanctuary, we collect your name, email address, mailing address, phone number and credit card information. We also monitor customer traffic patterns and site use which enables us to improve our service. Our site records your IP address at the time of booking, and we collect data for fraud prevention.

Use of information

We will use personal information about you for a number of purposes, including:

  • to advise you of any changes or problems with your booking
    • to help us administer accounts, services and products which we offer
    • to help detect fraud
    • to advise you if you have won any competition or prize giveaway
    • to write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products or offers from the wellness sanctuaries participating in Soul Sanctuaries website.

Amendments to – or requesting the deletion of – your details

To change the personal details, we hold about you, write to us at the address at the bottom of this page. If you do not wish to receive the members’ newsletter, you can unsubscribe.

You may, at any time, ask us to delete the data we hold on you. In order to do this, please email us to request removal at

Disclosure of information

We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties.

Protection of information

We maintain strict security measures in order to protect personal information. This includes following certain procedures in order to ensure compliance with the Global Data Protection Regulation. Our security policy covers encryption, password compliance, firewall and penetration testing, breach handling, employee training and security, and much more.

The Internet

If you communicate with us via the internet, then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.


Cookies are small pieces of information that are stored on your computer’s hard drive by your browser. These allow us to store your account information and provide features to make browsing and booking hotels on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this, please look at the help menu on your browser.

Our site makes use of cookies.

If you would like any more information, or if you’d like to contact us about our privacy policy then please write to:

2310 Dominion Centre

43-59 Queen’s Road East


Hong Kong


We may amend this policy from time to time, in which case the amended version will be published on our website. This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.

Third-party sites
This website may contain links to other websites. Such links are provided solely for your convenience. Soul Sanctuaries Ltd is not responsible for the security practices of such websites.

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